“Silver Bullet” - Metaphor for a solution of extreme effectiveness! A miraculous fix!
Support: 407-869-7167


Level 1 Support
Includes basic PC support issues, Malicious Code

  • A+ Certified Tech.
  • Removal, On-Site, remote access or carry-in service.
  • Bench rate and cabling rate.

Level 2 Support
Includes advanced PC, Wi-Fi, basic Local Area Network                                  

  • Microsoft Certified Network Engineer.
  • Network connectivity.
  • On-site or remote access.
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Level 3 Support
Includes advanced Local Area Network Iiss                                  

  • Microsoft Server migrations.
  • Microsoft Small Business Server and Exchange issues.
  • Microsoft SQL Server install and configure 
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The above rates are for work performed during normal business hours of 8am – 5pm Monday – Friday. Travel time is billable to the customer site. On-site minimum is one hour.

All other hours Monday - Friday; all day on Weekends & Legal Holidays add $20 per hour. Travel time is billable to and from the customer site. Minimum two hours.

Silver Bullet Tech Pros, Inc. also offers 24 x 7 telephone support services at the quoted rates with a ½ hour minimum. We can be reached 24 x 7 at 866-869-7167.

On-line remote access support is also billable at these rates with a ½ hour minimum.

Silver Bullet Tech Pros, Inc. does not warrant software. Warranty support includes only defective hardware replacement or repair according to the terms of our product proposals.