Level 1 Support
Includes basic PC support issues, Malicious Code
- A+ Certified Tech.
- Removal, On-Site, remote access or carry-in service.
- Bench rate and cabling rate.
Level 2 Support
Includes advanced PC, Wi-Fi, basic Local Area Network
- Microsoft Certified Network Engineer.
- Network connectivity.
- On-site or remote access.
Level 3 Support
Includes advanced Local Area Network Iiss
- Microsoft Server migrations.
- Microsoft Small Business Server and Exchange issues.
- Microsoft SQL Server install and configure
All other hours Monday - Friday; all day on Weekends & Legal Holidays add $20 per hour. Travel time is billable to and from the customer site. Minimum two hours.
Silver Bullet Tech Pros, Inc. also offers 24 x 7 telephone support services at the quoted rates with a ½ hour minimum. We can be reached 24 x 7 at 866-869-7167.
On-line remote access support is also billable at these rates with a ½ hour minimum.
Silver Bullet Tech Pros, Inc. does not warrant software. Warranty support includes only defective hardware replacement or repair according to the terms of our product proposals.